Policies

In some instances, our photo may represent an overall theme or look and include a one-of-a-kind vase which cannot be exactly replicated.

Although the actual bouquet may not precisely match the photo, its temperament will. Occasionally, substitutions of flowers and/or containers happen due to weather, seasonality and market conditions which may affect availability. If this is the case with the gift you’ve selected, we will ensure that the style, theme and color scheme of your arrangement is preserved and will only substitute items of equal value or higher value.

If any design elements are of major importance to your order, please include them in the florist instructions at checkout or contact us to ensure availability.

Floral Creations Florist offers fresh flower delivery throughout Smyrna, Mableton, Austell, Marietta, Vinings, Atlanta, and surrounding Metro Atlanta areas.

Same-day delivery is available Monday–Saturday for orders placed before 12:00 PM in the recipient’s time zone. Orders placed after the cutoff may be delivered the following business day. Holiday delivery schedules may vary, so we recommend ordering early.

A $12.95 local delivery fee applies to each delivery address. We deliver to homes, businesses, hospitals, funeral homes, and other local facilities. While we do our best to meet requested delivery times, specific times cannot be guaranteed.

If the recipient is unavailable, flowers may be left in a safe location or a re-delivery may be arranged.

For questions about delivery areas or special requests, please contact Floral Creations Florist at (770) 433-0621.

Refunds are processed immediately. Please allow 5–10 business days for the refund to appear on your statement.